Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without previously submitting the case to be reviewed by Tamborine Glass Blowing.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or PayPal account, as sometimes if payments have been made through PayPal these can be lost in between payment systems and sometimes they can be held as PayPal credit.
If the payment has been done as direct debit or PayID transfer we recommend you to contact your credit card company. As well you may have to take into consideration that payments may take a few days before they’re ready to be released in your statement.
If the payment hasn’t arrived after 3-4 working days, please check that the details you’ve provided to us are correct, as that might be the reason why isn’t there. If that’s the case, you might have to contact the bank institution. They’ll have to guide you through the process of recovery.
If you’ve done all of this and you still have not received your refund yet, please contact us at tamborineglassblowing@gmail.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tamborineglassblowing@gmail.com or tamborineglassblowing@gmail.com and when the message is acknowledged and replied to please send your item to: 17 Nicolet Drive, Tamborine Mountain, Gold Coast, QLD, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 17 Nicolet Drive, Tamborine Mountain, 4272, Gold Coast, Queensland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I, hereby waive, release and discharge any and all claims and damages for personal injury, death, or property damage which I, or my minor children or those in my care, may sustain or which may occur as a result of my own participation, or that of my minor children, or those in my care in Tamborine Glass Blowing Class(es), inclusive of any other activities on the property.
I further agree to waive all benefits flowing from any Australian Law that would negate or limit the scope of this release.
By signing this release, I certify that I have read this release and fully understand it and that I am not relying on any statements or representations made by the Released Parties.
2. I AM ACKNOWLEDGING;
Policy Glass Studio Classes
Policies,
Glass Art Classes, Glass Craft.
Student Age Limits:
Glass classes, glass workshops are available for children whom are of the age of 14years, except where noted in the class descriptions.
All minors must be accompanied by a responsible paying adult, exceptions can be considered.
Individual Registration: Every Student must sign online prior to attending.
Payment of classes must be paid in full using the online booking system.
(We NEVER sell or distribute our customer’s information).
Dress Code and Safety:
Personal Protection Equipment, PPE:
A significant time is spent standing, please wear comfortable shoes that have a closed toe. Steel caps are always welcome, yet- not compulsory.
Upper body coverings; wear a cotton shirt. Long or short sleeve T-shirts are recommended.
Loose sleeves are to be avoided.
Leg coverings; wear cotton (natural fibres) pants.
(Shorts are preferred over skirts – considering your comfort within the activities & the bounds they may incur.)
Hair; Loose hair must be pulled back, secured neatly. BYO cotton hair net if you wish.
We provide; Heat gloves, eye glasses, and aprons where necessary.
Liability Waiver:
At the beginning of each class, you will be asked to complete a liability waiver.
Without this waiver, you will not be permitted to attend the classes.
You can read the waiver in advance of the induction, where you will be presented with the hard copy of the waiver.
Cancellation Policy
Cancellations will increase the business’s outgoings without classes being full
The viability of our Glass Craft requires constant maintenance whilst the furnace is in operation. (sustain a minimum temp of 1000degree celsius). A single cancellation often will create cascading losses in resources, human and natural.
We hope you understand refunds can not be processed.
If Tamborine Glassblowing cancels: In the unlikely event that we cancel a class for any reason, those who have a scheduled class, will receive an opportunity to transfer their registration fee to a different class.
If a class is cancelled we are not responsible for reimbursing travel costs or other reservation fees.
If You Cancel or No-Show: You forfeit your monies paid.
Cancellations made fewer than 14 days prior to the beginning of a class will not be refunded. In order to keep class costs low for all, we make no exceptions to this policy. NO SHOWS will not receive a refund or transfer of any kind, as we were unable to fill your seat and there are costs associated with preparing for your lesson. PRIVATE LESSONS are pre-paid and non-refundable. We are happy to work with you to reschedule if you call at least 14 days prior to your scheduled lesson, but otherwise you will forfeit monies paid for that session. No exceptions.
An Unpaid No-Show: Forfeits monies paid.
We try to collect payment at the time of registration, but this cannot always be done. This does not release the student from their verbal or written agreement that they will attend at the previously arranged time and place. Our instructor has made arrangements to be there, as well as materials and a work space has been prepared. Those considerations cost time and money.
If You Need To Reschedule:
Our class fees include a $50- non-refundable registration fee. (Booking/Admin Contribution)
Notice required: 14 Days.
Options; Transfer the remaining monetary component to future available class…
Method; Website Booking, peruse the calendar for openings in classes, then communicate with us your desired date.
If your desired class is unavailable, we will help where we can.
Please appreciate the raw materials we create here in the studio, we price to suit a full weekend of classes, to reserve the natural gas wasting away.
Faerie xxx
With this CASUAL PARTICIPANT RISK ACKNOWLEDGEMENT, LEGALLY BINDING WAIVER AND CLASS POLICY, I further agree to waive all benefits flowing from any Australian Law that would negate or limit the scope of this release. By signing this release, I certify that I have read this release and fully understand it and that I am not relying on any statements or representations made by the Released Parties.
Contact us at tamborineglassblowing@gmail.com for questions related to refunds and returns.
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