Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Fully functional products
  • Giftcards
  • Remaining amounts on Giftcards
  • Items that have been damaged by Auspost or any other third party postage entity.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without previously submitting the case to be reviewed by Tamborine Glass Blowing.

 

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to a manufacturing error.
  • Any item that is returned in less than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or PayPal account, as sometimes if payments have been made through PayPal these can be lost in between payment systems and sometimes they can be held as PayPal credit.

If the payment has been done as direct debit or PayID transfer we recommend you to contact your credit card company. As well you may have to take into consideration that payments may take a few days before they’re ready to be released in your statement.

If the payment hasn’t arrived after 3-4 working days, please check that the details you’ve provided to us are correct, as that might be the reason why isn’t there. If that’s the case, you might have to contact the bank institution. They’ll have to guide you through the process of recovery.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tamborineglassblowing.com.au or tamborineglassblowing.marketing@gmail.com .

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tamborineglassblowing.com.au or tamborineglassblowing.marketing@gmail.com and when the message is acknowledged and replied to please send your item to: 17 Nicolet Drive, Tamborine Mountain, Gold Coast, QLD, Australia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

To return your product, you should mail your product to: 17 Nicolet Drive, Tamborine Mountain, 4272, Gold Coast, Queensland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

CASUAL PARTICIPANT RISK ACKNOWLEDGEMENT, LEGALLY BINDING CLASS POLICY

I,   hereby waive, release and discharge any and all claims and damages for personal injury, death, or property damage which I, or my minor children or those in my care, may sustain or which may occur as a result of my own participation, or that of my minor children, or those in my care in Tamborine Glass Blowing Class(es), inclusive of any other activities on the property.

I​ ​further​ ​agree​ ​to​ ​waive​ ​all​ ​benefits​ ​flowing​ ​from​ ​any​ Australian Law​​ ​that​ ​would​ ​negate​ ​or​ ​limit​ ​the scope​ ​of​ ​this​ ​release.​ ​

By​ ​signing​ ​this​ ​release,​ ​I​ ​certify​ ​that​ ​I​ ​have​ ​read​ ​this​ ​release​ ​and​ ​fully understand​ ​it​ ​and​ ​that​ ​I​ ​am​ ​not​ ​relying​ ​on​ ​any​ ​statements​ ​or​ ​representations​ ​made​ ​by​ ​the Released​ ​Parties.

2. I AM ACKNOWLEDGING;

  1. I​ ​understand​ ​and​ ​agree​ ​that​ ​all​ ​glass​ ​artists​ ​participate​ ​voluntarily​ ​and​ ​at​ ​their own​ ​risk​ ​in​ ​all​ ​Tamborine ​Glassblowing​ ​activities​ ​and​ ​I​ ​assume​ ​all​ ​risks​ ​of​ ​injury​ ​and​ ​damage​ ​arising​ ​out​ ​of such​ ​activities.​ ​
  2. I have carefully read this Waiver of Liability, Medical Release, Photography/Videotape Release and Indemnification Agreement and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Tamborine Glassblowing , and that I sign it of my own free will. Tamborine Glassblowing may accept future phone, mail, online, or in-person registrations under these provisions.
  3. I also understand the Refund and Late Fee Policies, and the potential consequences thereof, set forth by Tamborine Glassblowing and agree to such terms,
  4. I​ ​agree​ ​that​ ​Tamborine ​Glassblowing​ ​and​ ​its​ ​respective​ ​members,​ ​instructors,​ ​students​ ​and​ ​other​ ​glass participants​ ​(hereinafter,​ ​the​ ​“Released​ ​Parties”)​ ​shall​ ​not​ ​be​ ​liable​ ​or​ ​responsible​ ​for​ ​injury​ ​to me​ ​(including​ ​paralysis​ ​or​ ​death)​ ​or​ ​damage​ ​to​ ​my​ ​property​ ​occurring​ ​during​ ​any​ ​Tamborine ​Glassblowing activities​ ​and​ ​resulting​ ​from​ ​acts​ ​or​ ​omissions​ ​occurring​ ​during​ ​the​ ​performance​ ​of​ ​the​ ​activities of​ ​the​ ​Released​ ​Parties,​ ​even​ ​where​ ​the​ ​damage​ ​or​ ​injury​ ​is​ ​caused​ ​by​ ​negligence​ ​(except willful​ ​neglect).​ ​
  5. I​ ​acknowledge​ ​and​ ​understand​ ​that​ ​the​ ​activities​ ​of​ ​creating​ ​glass​ ​art,​ ​including working​ ​with​ ​soldering​ ​irons,​ ​kilns,​ ​torches,​ ​hot​ ​and​ ​sharp​ ​glass,​ ​grinders​ ​and​ ​other​ ​power​ ​tools, sharp​ ​tools​ ​and​ ​other​ ​potentially​ ​dangerous​ ​tools​ ​and​ ​products​ ​are​ ​inherently​ ​dangerous,​ ​and​ ​I knowingly​ ​assume​ ​all​ ​such​ ​risks​ ​which​ ​may​ ​cause​ ​serious​ ​injury​ ​or​ ​death​ ​to​ ​myself.​ 
  6. ​I​ ​release and​ ​hold​ ​the​ ​Released​ ​Parties​ ​harmless​ ​from​ ​any​ ​injury​ ​or​ ​loss​ ​to​ ​my​ ​person​ ​or​ ​property​ ​which may​ ​result​ ​from​ ​my​ ​participation​ ​in​ ​Tamborine ​Glassblowing​ ​activities​ ​and​ ​events.​ 
  7. Such classes and activities may be of a hazardous, strenuous, and/or physical nature, and participation in said activities may result in injury, death or property damage;
  8. Knowing the risk involved, nevertheless, I voluntarily request permission for myself or my minor child to participate in said activities;
  9. I hereby assume any and all risks of injury, death or property damage and to release and hold harmless Tamborine Glass Blowing, its officers, employees, volunteers & agents, except for their sole negligence or intentional acts;
  10. This waiver, release and assumption of risk is binding on me and my heirs and assigns;
  11. I will indemnify and hold Tamborine Glass Blowing harmless from any loss, liability, damage, cost or expense, including litigation, which it may incur as a result of any injury and/or property damage which myself or my minor children may sustain while participating in said activities;
  12. I will compensate any loss, damage, or cost Tamborine Glass Blowing may incur if any litigation arises due to any claim made by myself, said minors, or by anyone on said minor’s behalf;
  13. In the event that said minor requires medical or surgical treatment while under the supervision of Tamborine Glass Blowing personnel in connection with said activities, such supervisor may authorize treatment;
  14. I will pay all medical, hospital, or other expenses which I or my minor children may incur as a result of such treatment;
  15. Activities are not child care as defined by the Queensland Government.
  16. Tamborine Glass Blowing is not responsible for unattended children on the premises before or after classes for which they are enrolled;
  17. ​I​ ​understand​ ​Tamborine ​Glassblowing​ ​often photographs​ ​and/or​ ​makes​ ​other​ ​recordings​ ​of​ ​events​ ​occurring​ ​in​ ​the​ ​studio.​ ​Studio​ ​user expressly​ ​consents​ ​to​ ​their​ ​likeness​ ​and​ ​voice​ ​being​ ​so​ ​captured​ ​and​ ​authorizes​ ​Tamborine ​Glass Blowing ​to use​ ​said​ ​material​ ​for​ ​any​ ​purpose​ ​including​ ​all​ ​commercial,​ ​publicity​ ​and​ ​fundraising​ ​purposes. 
  18. I expressly allow, and hereby waive any objection to, the Tamborine Glass Blowing photographing and/or videotaping of me and/or my minor children when I and/or my minor children are participating in Tamborine Glass Blowing programs and or activities;
  19. I understand and agree that all photographs and videotapes will remain the property of Tamborine Glass Blowing, and that the Tamborine Glass Blowing may use such photographs or videotapes for archival and promotional purposes, including their use in Tamborine Glassblowing catalogs, brochures, other printed materials, and in Tamborine Glassblowing online web pages. Tamborine Glassblowing will take all necessary precautions to keep names and ages of participants confidential unless otherwise requested.
  20. ​I​ ​UNDERSTAND​ ​THAT THIS​ ​MEANS​ ​THAT​ ​I​ ​AGREE​ ​NOT​ ​TO​ ​SUE​ ​THE​ ​RELEASED​ ​PARTIES​ ​FOR​ ​ANY​ ​INJURY​ ​OR RESULTING​ ​DAMAGE​ ​TO​ ​MYSELF​ ​OR​ ​MY​ ​PROPERTY​ ​ARISING​ ​FROM,​ ​OR​ ​IN CONNECTION​ ​WITH,​ ​THE​ ​PERFORMANCE​ ​OF​ ​THEIR​ ​DUTIES​ ​IN​ ​SPONSORING, PLANNING,​ ​OR​ ​CONDUCTING​ ​GLASS​ ​ACTIVITIES.​
  21. Studio​ ​user​ ​waives​ ​all​ ​claims​ ​for​ ​remuneration​ ​for​ ​said​ ​use​ ​whether​ ​based​ ​on​ ​invasion​ ​of privacy​ ​or​ ​any​ ​other​ ​reason.

Policy Glass Studio Classes

Policies,

 Glass Art Classes, Glass Craft.

Age of Attendee Policy

Student Age Limits: 

Glass classes, glass workshops are available for children whom are of the age of 14years, except where noted in the class descriptions.   

All minors must be accompanied by a responsible paying adult, exceptions can be considered.

Individual Registration

Every Student;

Must register individually for their classes through our website; tamborineglassblowing.com.au.

All details must be filled in on line.

Payment of classes must be paid in full using the online booking system. (We NEVER sell or distribute our customer’s information).

Dress Code and Safety

Personal Protection Equipment, PPE;

A significant time is spent standing, please wear comfortable shoes that have a closed toe. Steel caps are always welcome, yet- not compulsory.

Upper body coverings; wear a cotton shirt.

Loose and long sleeves are to be avoided, where possible short sleeve shirts are recommended.

Leg coverings; wear some cotton or denim pants.

Hair; Loose hair must be pulled back, secured neatly. BYO cotton hair net if you wish.

We provide; Heat gloves, eye glasses, aprons where necessary.

Please read our document on Safe

Liability Waiver: 

At the beginning of each class, you will be asked to complete a liability waiver. 

Without this waiver, you will not be permitted to attend the classes.

You can read the waiver in advance of the induction, where you will be presented with the hard copy of the waiver.

Please understand refunds will not be processed if the waiver is unsigned.

Cancellation Policy

Cancellations will increase the business’s outgoings without a full class (minimum 3 paying students). 

The viability of our Glass Craft requires constant maintenance whilst the furnace is in operation. (sustain a minimum temp of 1000degree celsius). A single cancellation often will create cascading losses in resources, human and natural.

We hope you understand refunds can not be processed.

If Tamborine ​Glassblowing: Our minimum class size for most classes is three persons, unless otherwise noted in the class description. In the unlikely event that we cancel a class for any reason, those who have registered will receive a full refund or an opportunity to transfer their registration fee to a different class. If a class is cancelled we are not responsible for reimbursing travel costs or other reservation fees.

If You Cancel or No-Show: Our class fees include a $50- non-refundable registration fee, which is forfeited by those who cancel a registration. Students who cancel a registration 14 or more days prior to the beginning of a class will receive a refund of the class fee, minus the $25 registration fee. Cancellations made fewer than 14 days prior to the beginning of a class will not be refunded. In order to keep class costs low for all, we make no exceptions to this policy. NO SHOWS will not receive a refund or transfer of any kind, as we were unable to fill your seat and there are costs associated with preparing for your lesson. PRIVATE LESSONS are pre-paid and non-refundable. We are happy to work with you to reschedule if you call at least 14 days prior to your scheduled lesson, but otherwise you will forfeit any tuition or deposits that you paid for that session. No exceptions.

An Unpaid No-Show: If you have not pre-paid for your class or session, there will be a $25 fee (per person) before you can attend another one of our classes. We try to collect payment at the time of registration, but this cannot always be done. This does not release the student from their verbal or written agreement that they will attend at the previously arranged time and place. Our instructor has made arrangements to be there, as well as materials and a work space has been prepared. Those considerations cost time and money.

If You Need To Reschedule: 

Our class fees include a $50- non-refundable registration fee. (Booking/Admin Contribution)

Notice required: 14 Days.

Options; Transfer the remaining monetary component to future available class…

Method; Website Booking, peruse the calendar for openings in classes.

If your desired class is unavailable, we will help where we can. 

Please appreciate the raw materials we create here in the studio, we price to suit a full weekend of classes, to reserve the natural gas wasting away. (preparation time).

Faerie xxx

Attendance Policy

Student Age Limits: 

Glass classes, glass workshops are available for children who are of the age of 14years, except where noted in the class descriptions.   

All minors must be accompanied by a responsible paying adult.

Individual Registration

Each student must register individually for their classes, so that we have contact information in case there is a cancellation or if we need to contact a student after the class is over (ie to pick up a finished project or to return an item lost during class, etc). We NEVER sell or distribute our customer’s information.

Dress Code and Safety: As there could be a significant time spent standing, please wear comfortable shoes that have a closed toe. For safety, please wear cotton clothing and avoid anything with full sleeves that could drag through chemicals or catch on your project (or someone else’s). Long pants are a requirement, as well. Long hair must be pulled back. Please read our document on Safe

Liability Waiver: At the beginning of each class, you will be asked to complete a liability waiver. Only those students who complete and sign the waiver may attend. You are not eligible for a refund if you refuse to sign the waiver.( Above) and in the description of each class on the website. This is required by our insurance provider and no exceptions can be made.

Cancellation Policy

If Tamborine ​Glassblowing: Our minimum class size for most classes is three persons, unless otherwise noted in the class description. In the unlikely event that we cancel a class for any reason, those who have registered will receive a full refund or an opportunity to transfer their registration fee to a different class. If a class is cancelled we are not responsible for reimbursing travel costs or other reservation fees.

If You Cancel or No-Show: Our class fees include a $50- non-refundable registration fee, which is forfeited by those who cancel a registration. Students who cancel a registration 10 or more days prior to the beginning of a class will receive a refund of the class fee, minus the $25 registration fee. Cancellations made fewer than 10 days prior to the beginning of a class will not be refunded. In order to keep class costs low for all, we make no exceptions to this policy. NO SHOWS will not receive a refund or transfer of any kind, as we were unable to fill your seat and there are costs associated with preparing for your lesson. PRIVATE LESSONS are pre-paid and non-refundable. We are happy to work with you to reschedule if you call at least 7 days prior to your scheduled lesson, but otherwise you will forfeit any tuition or deposits that you paid for that session. No exceptions.

An Unpaid No-Show: If you have not pre-paid for your class or session, there will be a $25 fee (per person) before you can attend another one of our classes.

 We try to collect payment at the time of registration, but this cannot always be done. This does not release the student from their verbal or written agreement that they will attend at the previously arranged time and place. Our instructor has made arrangements to be there, as well as materials and a work space has been prepared. Those considerations cost time and money.

If You Need To Reschedule: As mentioned above, our class fees include a $50- non-refundable registration fee. Students who cannot attend a class, but would like to transfer their entire fee to a different class, must notify a Tamborine ​Glassblowing employee 10 days or more before the start of the class. Rescheduling requests made fewer than 10 days prior to the beginning of a class will forfeit their $50- registration fee. Students requesting to reschedule must choose a new class, one that is on the current schedule and has available space, at the time of the request to reschedule. If a desired class is unavailable for whatever reason, the situation is treated as a cancellation as noted above. In order to keep class costs low for all, and keep scheduling simple for our staff, we make no exceptions to this policy.

With this CASUAL PARTICIPANT RISK ACKNOWLEDGEMENT, LEGALLY BINDING WAIVER AND CLASS POLICY, I​ ​further​ ​agree​ ​to​ ​waive​ ​all​ ​benefits​ ​flowing​ ​from​ ​any​ Australian Law​ ​that​ ​would​ ​negate​ ​or​ ​limit​ ​the scope​ ​of​ ​this​ ​release.​ ​By​ ​signing​ ​this​ ​release,​ ​I​ ​certify​ ​that​ ​I​ ​have​ ​read​ ​this​ ​release​ ​and​ ​fully understand​ ​it​ ​and​ ​that​ ​I​ ​am​ ​not​ ​relying​ ​on​ ​any​ ​statements​ ​or​ ​representations​ ​made​ ​by​ ​the Released​ ​Parties.

 

Contact us at info@tamborineglassblowing.com.au for questions related to refunds and returns.

Ready to get started? Book your spot in one of our classes now!