Policies,

 Glass Art Classes, Glass Craft.

Age of Attendee Policy

Student Age Limits: 

Glass classes, glass workshops are available for children whom are of the age of 14years, except where noted in the class descriptions.   

All minors must be accompanied by a responsible paying adult, exceptions can be considered.

Individual Registration

Every Student;

Must register individually for their classes through our website; tamborineglassblowing.com.au.

All details must be filled in on line.

Payment of classes must be paid in full using the online booking system. (We NEVER sell or distribute our customer’s information).

Dress Code and Safety

Personal Protection Equipment, PPE;

A significant time is spent standing, please wear comfortable shoes that have a closed toe. Steel caps are always welcome, yet- not compulsory.

Upper body coverings; wear a cotton shirt.

Loose and long sleeves are to be avoided, where possible short sleeve shirts are recommended.

Leg coverings; wear some cotton or denim pants.

Hair; Loose hair must be pulled back, secured neatly. BYO cotton hair net if you wish.

We provide; Heat gloves, eye glasses, aprons where necessary.

Please read our document on Safe

Liability Waiver: 

At the beginning of each class, you will be asked to complete a liability waiver. 

Without this waiver, you will not be permitted to attend the classes.

You can read the waiver in advance of the induction, where you will be presented with the hard copy of the waiver.

Please understand refunds will not be processed if the waiver is unsigned.

Cancellation Policy

Cancellations will increase the business’s outgoings without a full class (minimum 3 paying students). 

The viability of our Glass Craft requires constant maintenance whilst the furnace is in operation. (sustain a minimum temp of 1000degree celsius). A single cancellation often will create cascading losses in resources, human and natural.

We hope you understand refunds can not be processed.

If Tamborine ​Glassblowing: Our minimum class size for most classes is three persons, unless otherwise noted in the class description. In the unlikely event that we cancel a class for any reason, those who have registered will receive a full refund or an opportunity to transfer their registration fee to a different class. If a class is cancelled we are not responsible for reimbursing travel costs or other reservation fees.

If You Cancel or No-Show: Our class fees include a $50- non-refundable registration fee, which is forfeited by those who cancel a registration. Students who cancel a registration 14 or more days prior to the beginning of a class will receive a refund of the class fee, minus the $25 registration fee. Cancellations made fewer than 14 days prior to the beginning of a class will not be refunded. In order to keep class costs low for all, we make no exceptions to this policy. NO SHOWS will not receive a refund or transfer of any kind, as we were unable to fill your seat and there are costs associated with preparing for your lesson. PRIVATE LESSONS are pre-paid and non-refundable. We are happy to work with you to reschedule if you call at least 14 days prior to your scheduled lesson, but otherwise you will forfeit any tuition or deposits that you paid for that session. No exceptions.

An Unpaid No-Show: If you have not pre-paid for your class or session, there will be a $25 fee (per person) before you can attend another one of our classes. We try to collect payment at the time of registration, but this cannot always be done. This does not release the student from their verbal or written agreement that they will attend at the previously arranged time and place. Our instructor has made arrangements to be there, as well as materials and a work space has been prepared. Those considerations cost time and money.

If You Need To Reschedule: 

Our class fees include a $50- non-refundable registration fee. (Booking/Admin Contribution)

Notice required: 14 Days.

Options; Transfer the remaining monetary component to future available class…

Method; Website Booking, peruse the calendar for openings in classes.

If your desired class is unavailable, we will help where we can. 

Please appreciate the raw materials we create here in the studio, we price to suit a full weekend of classes, to reserve the natural gas wasting away. (preparation time).

Faerie xxx

Attendance Policy

Student Age Limits: 

Glass classes, glass workshops are available for children who are of the age of 14years, except where noted in the class descriptions.   

All minors must be accompanied by a responsible paying adult.

Individual Registration

Each student must register individually for their classes, so that we have contact information in case there is a cancellation or if we need to contact a student after the class is over (ie to pick up a finished project or to return an item lost during class, etc). We NEVER sell or distribute our customer’s information.

Dress Code and Safety: As there could be a significant time spent standing, please wear comfortable shoes that have a closed toe. For safety, please wear cotton clothing and avoid anything with full sleeves that could drag through chemicals or catch on your project (or someone else’s). Long pants are a requirement, as well. Long hair must be pulled back. Please read our document on Safe

Liability Waiver: At the beginning of each class, you will be asked to complete a liability waiver. Only those students who complete and sign the waiver may attend. You are not eligible for a refund if you refuse to sign the waiver.( Above) and in the description of each class on the website. This is required by our insurance provider and no exceptions can be made.

Cancellation Policy

If Tamborine ​Glassblowing: Our minimum class size for most classes is three persons, unless otherwise noted in the class description. In the unlikely event that we cancel a class for any reason, those who have registered will receive a full refund or an opportunity to transfer their registration fee to a different class. If a class is cancelled we are not responsible for reimbursing travel costs or other reservation fees.

If You Cancel or No-Show: Our class fees include a $50- non-refundable registration fee, which is forfeited by those who cancel a registration. Students who cancel a registration 10 or more days prior to the beginning of a class will receive a refund of the class fee, minus the $25 registration fee. Cancellations made fewer than 10 days prior to the beginning of a class will not be refunded. In order to keep class costs low for all, we make no exceptions to this policy. NO SHOWS will not receive a refund or transfer of any kind, as we were unable to fill your seat and there are costs associated with preparing for your lesson. PRIVATE LESSONS are pre-paid and non-refundable. We are happy to work with you to reschedule if you call at least 7 days prior to your scheduled lesson, but otherwise you will forfeit any tuition or deposits that you paid for that session. No exceptions.

An Unpaid No-Show: If you have not pre-paid for your class or session, there will be a $25 fee (per person) before you can attend another one of our classes.

 We try to collect payment at the time of registration, but this cannot always be done. This does not release the student from their verbal or written agreement that they will attend at the previously arranged time and place. Our instructor has made arrangements to be there, as well as materials and a work space has been prepared. Those considerations cost time and money.

If You Need To Reschedule: As mentioned above, our class fees include a $50- non-refundable registration fee. Students who cannot attend a class, but would like to transfer their entire fee to a different class, must notify a Tamborine ​Glassblowing employee 10 days or more before the start of the class. Rescheduling requests made fewer than 10 days prior to the beginning of a class will forfeit their $50- registration fee. Students requesting to reschedule must choose a new class, one that is on the current schedule and has available space, at the time of the request to reschedule. If a desired class is unavailable for whatever reason, the situation is treated as a cancellation as noted above. In order to keep class costs low for all, and keep scheduling simple for our staff, we make no exceptions to this policy.